General terms and conditions of business

1. general

The company VANESSA BARONI, Marktstraße 8, Leinfelden (Stuttgart), Managing Director Vanessa Baroni-Wieler, Tel.: +49 (0) 711 99751642, info@vanessabaroni.com, operates an online shop at the Internet address www.vanessabaroni.com (hereinafter referred to as "Website"). For all orders placed via the Website and for our deliveries and services, the following General Terms and Conditions shall apply exclusively in the version valid at the time of the order. We do not accept any deviating terms and conditions of the customer unless we have agreed to their validity in writing.

2. cancellation policy

You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of the goods; in the case of a contract for several goods which you have ordered as part of a uniform order and which are delivered separately, the period begins from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us, the company Vanessa Baroni, Marktstraße 8, Leinfelden (Stuttgart), Tel.: +49 (0) 711 99751642, info@vanessabaroni.com, by means of a clear declaration (for example a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
Download Cancellation Form

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation
If you revoke this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the date on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of your contract. The deadline is met if you send the goods before the expiry of the period of 14 days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
End of the cancellation policy.

If you have any questions regarding your right of return, please contact our Customer Care Team:
By e-mail: info@vanessabaroni.com
Tel.: +49 (0) 711 997516423

. Important information









3.1 The goods offered on vanessabaroni.com are presented on the website in the form of digital photographs of the actual goods. Slight deviations between representation and reality do not represent a defect of the ordered goods.
3.2 We would like to point out that the products presented on vanessabaroni.com may no longer be available or may no longer be available at the time of the customer's visit to the website and that the corresponding prices may have changed. The prices indicated are shown in euros inclusive of VAT and exclusive of shipping costs.
3.3. vanessabaroni.com shall be entitled to make partial deliveries.
3.4 Gift vouchers are valid for three years from the date of purchase and cannot be returned.

4 Conclusion of contract




4.1 A contract between you and vanessabaroni.com shall only be deemed to have been concluded once we have dispatched the goods ordered to you. By sending the order form provided on our website to us, you make a binding offer to us to conclude the contract with you. You place the order when you have entered all details during the order process and finally send the order form to us by pressing the button "Complete Order".
4.2. vanessabaroni.com shall be entitled to reject an offer from you without stating reasons, in particular if there are reasonable grounds to suspect that the goods purchased via the internet are intended for commercial resale.

5. storage of the contract text


We store your order data. All customer data will be stored and processed by vanessabaroni.com in compliance with the relevant data protection laws. In particular, personal data will be collected, stored and used exclusively for the purpose of processing an order for goods or in case of your explicit consent. After placing an order, you will receive an order confirmation with all specified data by e-mail.

6 Delivery, shipping and costs

1. the shipment is carried out exclusivelyby UPS. The transport risk is borne by vanessabaroni.com. Internationally we ship to over 50 countries.

2. the goods are ready for dispatch on the following day of your order at the latest. Unless otherwise agreed, delivery will be made within one to four working days to the delivery address provided by the customer. Please note that within Germany there are no deliveries on Saturdays. 3.

3.shipments outside the EU the delivery time to countries subject to customs duties is two to four working days according to experience. Please note that we bear the insurance of the goods, as well as any costs for accompanying documents. Item prices are quoted without customs duties. Please note that for each country individually all import taxes, customs duties and handling fees will be charged separately by UPS. If you have any questions regarding the amount of taxes and fees applicable in your country, please contact our Customer Care Team by e-mail: info@vanessabaroni.com. Please note that you may be responsible for any foreign bank charges. Customs duties, import sales tax and UPS handling fees will NOT be refunded in the event of a return.

7. payment

All prices stated in the shop are end consumer prices in Euro incl. the respectively valid value added tax and refer to the described article. The prices at the time of the order are valid. Payment can be made in advance (bank transfer). All payments as well as credit notes are processed exclusively in EURO. After placing the order you will receive an order confirmation by e-mail. After successful transfer to our bank account, your order will be processed within the delivery period stated under § 6.
Note: Credit notes from returns will be transferred back to your bank account.

8. reservation of proprietary rights


The delivered goods shall remain the property of vanessabaroni.com until full payment has been received.

9. questions about your order or complaints

If you have any questions regarding your order or complaints, please contact our Customer Care Team:
By e-mail: info@vanessabaroni.com
Tel.: +49 (0) 711 9975164210

. Warranty



The legal warranty law applies.

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